Question 1

Q: Do you provide the alcohol, or offer a cash bar? What about the other supplies?

Accepted Answer

A: At The Proper Pour Co., we operate as a dry hire service, meaning we cannot sell alcohol directly to our clients due to Illinois state regulations. However, this can lead to substantial savings by allowing you to purchase alcohol independently. While we can't supply the alcohol, we provide everything else to ensure your event runs smoothly. Our mobile bar service includes professional bartenders, disposable drinkware, mixers, garnishes, and all necessary bar tools and equipment. We will have an in-depth menu meeting to help determine the quantity of each item you need to purchase for your event. If you need recommendations for purchasing alcohol or have any other questions, we're here to help!

Question 2

Q: Are your bartenders BASSET Certified and do you carry insurance for your services?

Accepted Answer

A: Yes, at The Proper Pour Co., all our bartenders are BASSET certified, ensuring they are trained to serve alcohol responsibly and handle any situation that may arise during your event. Additionally, we are fully insured with both general liability and liquor liability coverage. We can provide copies of our insurance for your peace of mind. We also request that all clients provide proof of host liquor liability. This comprehensive approach ensures that both our team and your event are adequately protected.

Question 3

Q: What is needed to set up The Proper Pour Co.'s mobile bar service at an event location?

Accepted Answer

A: To set up The Proper Pour Co.'s mobile bar service, a few specific requirements need to be met. For Trailer Swift, our mobile bar trailer, we need a flat ground surface that provides adequate access for us to back up and pull out the trailer comfortably. For our Satellite bar, the setup is quite straightforward—just inform us where you would like it to be placed, and our team will handle the rest. Additionally, the mobile bar does require access to a 110V power hookup. If there's no power access on-site, please let us know in advance so we can make the necessary arrangements. This ensures that everything runs smoothly and your event gets the top-notch service it deserves from Southern Illinois' premier mobile bar service.

Question 4

Q: Does The Proper Pour Co. cater to indoor events?

Accepted Answer

A: Yes, we cater to both outdoor and indoor events. Our trailer can be wheeled indoors at suitable venues, and we also have a satellite bar that can be set up anywhere indoors for maximum flexibility. Whether inside or out, we've got you covered!

Question 5

Q: What if it rains on the day of my outdoor event?

Accepted Answer

A: If it rains, we need overhead coverage to keep the bar service running smoothly. We'll collaborate with you to create a backup plan, ensuring your event is enjoyable no matter the weather. Don't worry, we've got you covered!

Question 6

Q: Do you travel?

Accepted Answer

A: Certainly. Complimentary travel is provided within a 30-mile radius from our base in Du Quoin, IL. For destinations beyond this range, travel fees apply, covering mileage and potential accommodations depending on the event's distance.

Question 7

Q: I'm a venue owner. Will The Proper Pour Co. leave the area in a mess?

Accepted Answer

A: No, we will always leave the designated area tidy like we found it. Maybe even better 😎
We are not responsible for messes made outside of the bar area.

Question 8

Q: What venues does The Proper Pour Co. work with?

Accepted Answer

A: The Proper Pour Co. has had the pleasure of working with almost every venue in Southern Illinois, building incredible relationships with their owners and staff. We love helping coordinate wedding logistics with them – they feel like an extension of our family! Here are some of our regularly partnered venues:

- 61 Venue - Marion, IL
- Dragonfly Wedding Venue - Herrin, IL
- Du Quoin State Fairground Exhibition Hall - Du Quoin, IL
- Eagles Nest at the Lake - West Frankfort, IL
- Historic Bell Hill - Cobden, IL
- Knollcrest - Burfordville, MO
- Magnolia Woods Wedding Venue - Thompsonville, IL
- Moonlight Pine Wedding Barn & Event Venue - Marion, IL
- Pine Manor Estates - Carbondale, IL
- Rose House - Du Quoin, IL
- St. Stephen's on the Hill - Eldorado, IL
- Sweet Magnolia Wedding Venue - Marion, IL
- The Flower Barn by Shawnee Stems - Creal Springs, IL
- The Venue by Bloom Ridge Farm - Alto Pass, IL
- White Pines Event Center - Carterville, IL

We've also had the honor of being a part of many at-home/private property events! We're always excited to add new venues to this list and form new relationships. If you're considering a venue not listed here, please reach out! We're happy to collaborate with both you and the venue's staff to ensure everything is perfect for your big day.

Question 9

Q: What type of events does The Proper Pour Co. serve?

Accepted Answer

A: The Proper Pour Co. serves a diverse array of events, ensuring each gathering is paired with exceptional cocktails and professional service. Our mobile bar service is available for weddings, corporate events, birthday parties, and virtually any type of gathering. We believe that great cocktails are essential for enhancing any celebration, making each one memorable and enjoyable. Whether you're hosting an intimate gathering or a large-scale event, The Proper Pour Co. is dedicated to elevating your occasion with our specialized services.

Question 10

Q: Do you offer custom packages?

Accepted Answer

A: Certainly! Our package collection is designed for larger-scale events, catering to the average needs of the masses. However, upon request, we can tailor a custom package to perfectly suit your specific needs.

Question 11

Q: Not all of our guests drink, do I have to include every adult in the headcount?

Accepted Answer

A: We acknowledge that not every adult attendee at your event may choose to consume alcoholic beverages. We will discuss with you what number makes the most sense based on your event and projected total headcount.

Question 12

Q: What do your bartenders wear?

Accepted Answer

A: Expect our bartenders to always look sharp and professional. They'll be dressed in clean, attire from head to toe, ensuring a polished and uniform appearance throughout your event. Our commitment to excellence extends to every detail, including the presentation of our team.

Question 13

Q: What does The Proper Pour Co. require to book?

Accepted Answer

A: To secure your date, we require a signed contract and a 50% deposit, determined by your estimated adult (21+) headcount, and service package. The retainer is non-refundable, as it reflects our commitment to reserving your date and involves turning away other inquiries for the same time frame.

Question 14

Q: How can I pay for services at The Proper Pour Co.?

Accepted Answer

A: You can pay using credit cards, PayPal, Google Pay, Apple Pay, or offline payments. A 3.5% convenience fee applies to electronic payments, but this fee is waived for check or cash payments. Choose the method that works best for you!

Question 15

Q: How does tipping work with The Proper Pour Co.?

Accepted Answer

A: It's your choice! We can display a tip jar along with a base 10% gratuity on your bill. If you prefer to add a 25% staff gratuity, we'll skip the tip jar. This way, you can choose the tipping method that suits your event best. Your satisfaction is our priority!

Question 16

Q: What is your cancellation policy?

Accepted Answer

A: You may cancel your booking within the first 48 hours and receive a full refund on the retainer. After this period, no refunds will be issued. In the event of a postponement, you can apply the retainer to another event within 12 months of the original date, subject to availability. A subcontract will be generated to document the date change.

Frequently asked questions